The week in Voice Tech. Friday, 03.24.2017


Your 2-minute roundup of the Voice Tech stories no one wants to miss

Welcome to the age of the NLP-Normal

Clique: A New Normal is emerging as Natural Language Processing (NLP) finally allows direct interaction between computers and human beings through the use of voice or text commands. In addition to its applications in consumer gadgets (such as home, voice and smartphone assistants), NLP is now also finding its place within enterprise settings, with integrations in tools that can facilitate life within the workplace.
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CPaaS and the conference call

Clique: How many times have you tried to arrange or partake in a conference call but faced difficulty getting everybody connected? This is often due to incongruous or out-of-date hardware and/or software, making it harder to troubleshoot and solve issues on the fly. Yet modern businesses and workgroups increasingly require ways to communicate easily and efficiently, and that is where Communication Platform as a Service (CPaaS) can lend a helping hand.
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Starbucks plans in-car voice ordering, iMessage gifts and other tech features coming soon

Biz Journals: Gerri Martin-Flickenger, Chief Technology Officer at Starbucks, says the company is planning to expand the variety of its tech features this year. Among other things, Starbucks will allow customers who own a Ford car with Sync 3 and Alexa to order their beverages simply by saying, "Alexa, ask Starbucks to start my order." This new technology will be released shortly after mobile orders, a fairly new feature that allows Starbucks customers to pre-order their drinks from their smartphones, also using voice technology.
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Experts Worry as Germany tests voice recognition software to screen refugees

Gizmodo: Germany announced that it would start testing voice recognition software to screen refugees applying for asylum. The technology could potentially help to speed up the asylum application process of thousands of migrants. Despite the huge benefits that this voice recognition software could have for refugees looking to settle in Germany, some experts fear that the technology could lead to mistakes during the process, ultimately causing more harm than good.
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Munich Center uses UFA's ATVoice system to train air traffic controllers Munich Center is using a US-based company's voice recognition simulations to train more than 400 air traffic controllers. The technology is built on the ATCoach simulator, and integrates ATVoice and DFS-developed technology. It is currently increasing the training possibilities at the Munich Centre, which is now able to train larger numbers of air traffic controllers over a much shorter period of time.
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Sky introduces program voice search

TBI Vision: Sky introduced a new function that allows users to browse through TV programs or movies using voice technology. The service will be available to Sky customers with the Sky Q service, launched in 2015 as a premium addition. TV tech firm TiVo developed the voice search technology used by Sky, applying language recognition tools to help users search for movies or TV programs they would like to see, simply by talking to their Sky-operated device.
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Large municipal transportation authority to implement voice self-service and speech recognition Solutions from Verint

Business Wire: A large municipal transportation authority in the US should soon be implementing some of Verint's voice and speech recognition solutions. The authority wanted to allow citizen to reload their transit cards using voice self-service, and turned to Verint to propose a suitable solution. The transportation authority bought these Verint solutions in November 2016, and should be rolling them out before mid-2017.
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